20% Off any in stock adult sheets Check CLEARANCE for special sales 10% Off any Adult Mattresses (Order by December 15th for Xmas Delivery) Certified Oganic Products for the entire Home. 15 Years of premium, chemical-free luxury | ||||||||||
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Pure-Rest and Ecobaby Warranties We want our customer to be happy with every purchase from our companies. So we have warranties to protect all users of our products. Best of all, we have been in the organic business for 14 years and are able to honor these warranties. Adult Mattresses: Your Pure-Rest Natural Mattress has been crafted expertly by hand with our exclusive high quality and totally pure fibers. Each part of your mattress and foundation is covered by a 10 year fixed and 20 year prorated warranty for your peace of mind. Our warranty covers all component parts of your mattress system against defects in materials or workmanship. If you feel your mattress is defective please contact us so we can rapidly remedy the situation. We will repair or replace defective part at our discretion. We do not ask the customer to pay shipping for our errors. So if it is our error we will pick up the shipping cost. This warranty is non transferable. In addition, we have your name in our database so you do not need to fear losing your receipt. Due to the nature of mattresses there are a few conditions where a warranty is voided. Not Covered: Mold due to customer misuse Sagging due to improper foundation, wood slats must be no more than 2.5” apart. All innersprings must have corresponding box springs to support the mattress properly. Customer rips and tears Mattress has been folded or bent. Zeus Adult Mattresses: Our Zeus mattress carries a 25 year warranty. Ten year fixed and 25 year prorated. This warranty excludes the top 20-25 ILD layer which carries the standard mattress warranty. This top layer could wear faster over time due to heavy weight, excess use, etc. as it is a softer layer. This is normal and this layer can be replaced inexpensively if you use your mattress past 20 years. This mattress features our comfort exchange warranty. If, within 10 days, you wish to exchange 1-3 slabs of the mattress for a firmer or softer feel, you can send back UPS in box and we will ship out requested slab at our expense. Crib Mattresses: Our 6 styles of Ecobaby Organics crib mattresses all feature a 10 year fixed warranty. This warranty carries the same conditions as the adult mattresses. Protect your mattress with a moisture pad for very long mattress life. We went an extra step and put wool around the sides to protect your mattress from the devastation excess moisture can cause. Synthetic and other organic mattress manufacturers do not do this and therefore usually offer only a 5 year warranty. Pillows, Comforters, Pads: These items are subject to a lot of misuse and therefore we will only cover our workmanship and materials. This warranty is 1 year fixed. Within that time we do expect the customer to have noticed any defects. Sheets, Clothing, Toys, Diapers: We offer a warranty even on our lines of sheets and baby items: This warranty is 90 days and covers snap defects, torn seams, and other manufacturing defects. We want you to be happy with all your purchases from Ecobaby and Pure-Rest. We have always been generous with our warranties and our track record shows this. If you have any concerns about your purchases, just let us know and we will make it right.
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